Phenomenal Customer Service

A very well trained engineer will answer your call "live" in less than 2 minutes. No recording, no endless voice menu suffering. You can also open a chat session right from your desktop.

Increased Productivity

When you and your team show up first thing in the morning and log in, you know it's going to run and you're going to be able to get to work as we optimized and updated all components beforehand.

Peace of Mind

Your company's most valuable asset, your data, is 100% protected. Rest assured that you won't have to worry about being able to recover this information anymore. Do you think that is pretty important?

Reduced Downtime

We discover and resolve problems before they turn into repair difficulties. Potential troubles appear on your radar screen, and ours, well before they result in any disruption to your organization.

Consistent IT Budget

You know what you're going to pay each month and at last, you can budget for this operational expense preventing surprises that could disrupt your company's entire financial plan.

More Free Time

You will no longer have to deal with nickel and diming, lack of knowledge, poor response times and recurring and constant computer problems. Get home before 5 o'clock!

One Monthly Rate

Spend a single fixed monthly fee to maintain all IT systems working efficiently. When you are aware of your costs beforehand, budgeting IT expenses is simple. We provide convenient managed services programs to meet your requirements and finances.

We Speak Like You Do

The greatest IT help team transforms computer troubles to business speak. We describe everything in a language you understand and entice your contributions and questions.

Fixed Right The First Time

Time is money. That’s the reason our technicians spend the time to extensively address IT problems once they occur — which means you never deal with them again.

Fast Response Time

Need to call for IT help? We always answer your calls live, acknowledge all support requests within 1 hour or less and resolve difficulties rapidly and in the right way. The majority of computer issues are solved remotely. However, we love meeting our clients in person if we do have to come on-site.

Reduced IT Security Risks

Protect your IT platforms from data loss, fires, computer viruses, hackers, power outages, floods and other adversities. Our superior managed security solutions take virtual and physical threats out of the picture.

Precise Documentation

It is your data; you should always possess the "keys to the kingdom." Our IT help desk team documents any kind of change we make and provide in-depth network documentation, therefore, you are always in control.

1. NETWORK MONITORING & CARE

We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue.

NETWORK MONITORING
2. PROACTIVE MAINTENANCE

Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch the little problems before they become big ones.

PROACTIVE MAINTENANCE
3. 24x7x365 FAST SUPPORT HELP DESK

Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

HELP DESK INFORMATION
4. OBSESSIVE-COMPULSIVE BACKUPS

Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again.

JUST DATA BACKUP?
5. VIRTUAL IT DIRECTOR

A dedicated virtual account manager who will review with you and your team, some of the most important aspects of your business and technology to ensure future growth, including: Quarterly and annual technology business reviews, 3rd. party subscriptions and warranty management, acceptable use policy training, staff training, budgeting and IT policy development.

WHAT IS A VIRTUAL INFORMATION OFFICER
6. COMPLETE CYBER SECURITY IMPLEMENTATION

Security is at the heart of our offering. When you become one of our clients we’ll work with you to optimize best practices as far as security and productivity goes. We will make sure that you train your employees on IT risks as well as how to work in a risk free environment. You'll have access to a full suite of appropriate technology products, security analysis and crisis expertise.

CYBER SECURITY FACTS
7. FULL DOCUMENTATION

We are convinced that IT documentation needs to be consistent, collaborative, and uncomplicated to maintain. We think that good documentation allows a culture of responsibility, frees “brain-locked” facts and in the end, boosts the performance of your staff members. No more forgotten passwords and "Do you remember where this red cable goes?"

LEARN MORE ABOUT DOCUMENTATION
8. CUSTOM PROJECT WORK

We offer a variety of custom projects designed to help optimize your IT infrastructure – including software installations, migrations, setups & configurations, and more. There are literally "hundreds" of projects to choose from – and best of all, our technicians can perform the work overnight or over the weekend, so there’s no interruption or downtime at your office.

CUSTOM PROJECTS