IT Help Desk Services

If you came into work today and couldn’t access your computer, what would you do? For starters, you wouldn’t be reading this! How much business would be lost if it took you an hour to correct the problem? How about two or three hours? And what if more than just your individual machine was impacted?

For most companies, IT support is a bit more than an afterthought – and it’s not until a computer issue stops people from performing their jobs that anybody can see appropriate tech support isn’t available. ONIT Technology Solutions IT Help Desk Services is designed for one thing only – to provide best-in-class service and support to our clients, so you can enjoy peace of mind knowing that the right help is just a phone call away.

Multiple ways to reach the IT Help Desk Services: Web Chat, Phone or Email

We deliver a group of procedures to support your business. If you have difficulties with anything computer related, we're on standing by to fix the complications right away and without demanding excessive fees. When you need support with network and computers, application support, or virus removal, we are here to help you.

Don’t let your business get stuck with low-level customer service. Our IT help desk services feature a team of certified, highly-trained experts that provide best-in-class support – 24x7x365. We answer most calls in 30 seconds or less, and our first contact resolution is 77% (the industry average is only 64%).

What Does the IT Help Desk Services Support Cover?
  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

Thinking About Moving Your Network To The Cloud?

Sign-up for a Free Cloud Readiness Assessment today. Fill the form below to get started.

Must have 10+ computers to qualify

it-help-desk-servicesWe won't rent, share or give your e-mail to anyone else, ever. You can remove yourself from our subscriber list anytime with just one click.




Help Desk Specialist

I graduated from Butler County Community College in 2011 with an Associate in Applied Science (Computer Information Systems-Network and PC Specialists). Presently, I carry an HDI Support Analyst Accreditation, HDI Support Program Team Lead Accreditation, in addition to a MAC Integrations 10.10 Certification and an ITIL Foundation Education. as well.




Help Desk Specialist 

got started in marketing at a small organization. We didn’t have much of an IT division therefore when word got out that I was reliable with computers, I started to be the unofficial IT personParticipating in the work, I chose to go after an IT profession. I went back to college for a master’s degree in Information Systems. Today, I am here at the ONIT 24/7 Help Desk where I’ve called “Home” for just a little over 12 months.




Help Desk Specialist 

I bring along over 3 decades in IT to the Help Desk, over twenty years in the role of a field support specialist doing work for several different organizations, in addition to over 12 years as a system administrator. After this time I still find different demands daily, no problems are similar from 1 day to the next.


Not ready to call us just yet?

If so, we would at least like to send you a copy of our recently published report, "The 10 Disaster Planning Essentials For A Small Business Network".

If your data is important to your business and you cannot afford to have your operations halted for days – even weeks – due to data loss or corruption, then you need to read this report.

This report will outline 10 things you should have in place to make sure your business could be back up and running again in the event of a disaster.

Download your free copy! 


Request Your FREE Copy Today!

it-help-desk-servicesWe hate spam as much as you do and will not rent, disclose, or sell your personal information to anyone ever. We are going to use your data to contact you directly, and you can exclude yourself from our subscriber list anytime with just one click.

Areas Covered

We provide IT Help Desk Services to a wide range of businessess in San Antonio. Complete computer managed IT services, network support and IT consulting to businesses throughout Kerrville, Schertz, Seguin, Boerne, Canyon Lake, Stone Oak, Universal City, Pleasanton, Castle Hills, Leon Valley, Converse, Shavano Park, Cibolo, Olmos Park, Live Oak, Timberwood Park, New Braunfels and throughout Southern Texas.

Computer experts who can help and visit your business on-site: IT Consulting San Antonio, Stone Oak IT Support, Leon Valley Network Services, San Antonio Data Backup and Disaster Recovery, Kerrville Information Technology Consulting and San Antonio Anti-Virus and Cybersecurity.

Scroll to top