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IT Help Desk Services

If you came into work today and couldn’t access your computer, what would you do? For starters, you wouldn’t be reading this! How much business would be lost if it took you an hour to correct the problem? How about two or three hours? And what if more than just your individual machine was impacted?

For most companies, IT support is a bit more than an afterthought – and it’s not until a computer issue stops people from performing their jobs that anybody can see appropriate tech support isn’t available. ONIT Technology Solutions IT Help Desk Services is designed for one thing only – to provide best-in-class service and support to our clients, so you can enjoy peace of mind knowing that the right help is just a phone call away.

Multiple ways to reach the IT Help Desk Services: Web Chat, Phone or Email

We deliver a group of procedures to support your business. If you have difficulties with anything computer related, we're on standing by to fix the complications right away and without demanding excessive fees. When you need support with network and computers, application support, or virus removal, we are here to help you.

Don’t let your business get stuck with low-level customer service. Our IT help desk services feature a team of certified, highly-trained experts that provide best-in-class support – 24x7x365. We answer most calls in 30 seconds or less, and our first contact resolution is 77% (the industry average is only 64%).

What Does the IT Help Desk Services Support Cover?
  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

Book a Free 55-point IT Systems Security and Performance Assessment and find why many other San Antonio businesses use our services. No obligation, no cost.

* Must have 10 or more PC's to qualify

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IT HELP DESK SERVICES TEAM

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Kristi

Help Desk Specialist

I graduated from Butler County Community College in 2011 with an Associate in Applied Science (Computer Information Systems-Network and PC Specialists). Presently, I carry an HDI Support Analyst Accreditation, HDI Support Program Team Lead Accreditation, in addition to a MAC Integrations 10.10 Certification and an ITIL Foundation Education. as well.

 

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Joe

Help Desk Specialist 

got started in marketing at a small organization. We didn’t have much of an IT division therefore when word got out that I was reliable with computers, I started to be the unofficial IT personParticipating in the work, I chose to go after an IT profession. I went back to college for a master’s degree in Information Systems. Today, I am here at the ONIT 24/7 Help Desk where I’ve called “Home” for just a little over 12 months.

 

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Martin

Help Desk Specialist 

I bring along over 3 decades in IT to the Help Desk, over twenty years in the role of a field support specialist doing work for several different organizations, in addition to over 12 years as a system administrator. After this time I still find different demands daily, no problems are similar from 1 day to the next.

MEET THE REST OF THE TEAM

Not ready to call us just yet?

If so, we would at least like to send you a copy of our recently published report, "What Every Business Owner Must Know About Hiring A Competent, Responsive, Honest and Fairly Priced IT Company".

Discover the essential questions for evaluating IT support companies. The report is completely free, with no strings attached. Before you settle on a managed IT services company, be sure to review these guide.

Download your free copy! 

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Areas Covered

We provide IT Help Desk Services to a wide range of businessess in San Antonio. Complete computer managed IT services, network support and IT consulting to businesses throughout Kerrville, Schertz, Seguin, Boerne, Canyon Lake, Stone Oak, Universal City, Pleasanton, Castle Hills, Leon Valley, Converse, Shavano Park, Cibolo, Olmos Park, Live Oak, Timberwood Park, New Braunfels and throughout Southern Texas.

Computer experts who can help and visit your business on-site: IT Consulting San Antonio, Stone Oak IT Support, Leon Valley Network Services, San Antonio Data Backup and Disaster Recovery, Kerrville Information Technology Consulting and San Antonio Anti-Virus and Cybersecurity.