THE IT HELP DESK SERVICES TEAM

Professional, Certified Experts Supporting Your Business

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MARTIN

I bring along over 3 decades in IT to the IT Help Desk, over twenty years in the role of a field support specialist doing work for several different organizations, in addition to over 12 years as a system administrator. After this time I still find different demands daily, no problems are similar from 1 day to the next.

Through the years, management has identified my distinctive capabilities and has granted me the flexibility to utilize them to my fullest extent.

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KRISTI

I graduated from Butler County Community College in 2011 with an Associate in Applied Science. Presently, I carry an HDI Support Analyst Accreditation, HDI Support Program Team Lead Accreditation, in addition to a MAC Integrations 10.10 Certification and ITIL as well.


I enjoy doing work for the ONIT 24/7 Help Desk as a result of all the various platforms I get to focus on. Not a single two days are ever similar, not forgetting, the comradery among my crew is awesome!

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JOE

Working for the Help Desk never gets old. Computers and networks are very complex so I have the opportunity to learn something new every day. I love the satisfaction of a solved problem, and more than that, I love talking to and helping people.

The Help Desk is very team oriented. This is good for the customers because they aren’t relying on the knowledge of a single person, and it’s good for the technicians because there is always help available if needed.

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MAURA

I own a BSAS in Information Technology with a minor centered in Graphic Design from Youngstown State University. I obtained my IT opportunity with Carnegie Mellon University in their Computing Services Assistance Office.

"The probabilities of tech know-how in addition to having the ability to solve problems for users." -It’s an awesome experience when somebody lets you know that you’ve made their day. Their concerns become our concerns.

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BRIAN

I have performed in IT for seventeen years. I have constantly succeeded in an IT Help Desk/Desk Side Assistance position and not too long ago shifted into management.

I commenced doing work for a help desk due to the fact that I loved communicating with folks and supporting them with problem-solving. I equally appreciate my function in a management position. I am able to guide my technicians to be successful and progress in their professions.

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SHAWNA

My tech background first began with a day facility for the developmentally impaired. There I ran the computer lab and interacted with their employed engineer to maintain the six stand-alone personal computers at the site.

Went to education and gained my diploma in Networking. After that started laboring on the IT Help Desk in 2015.

I am HDI Team Lead Certified,  A+ Qualified and Apple Macintosh Integration Basics 10.10 Certified.

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DAVID

I have been being part of the Data/IT area for more than a decade. I maintain a number of certifications from Microsoft, Apple and the IT Help Desk Institute.I have been an enthusiastic computer hobbyist since I initially laid my hands on an Apple II computer during high-school.

I operated my own Sun SPARCstation which I utilized to get familiar with Linux and UNIX.  I also enjoy the people I work with. They challenge me to be at my best every day, as well as continuing to grow my skills.

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PHILIP

BA in Computer Information and certifications in HDI Analyst and Mac Integration. I have been dealing with computers since I was just about thirteen.

At this point, I’m at the Help Desk in which I get to do that daily, and at the same time handling the vast range of systems we support.

I really like working for the Help Desk since it provides me the opportunity to speak with numerous different folks and correct something new and exciting nearly every day!

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ARTIE

I have been handling systems for the past seven years. My record ranges from simple troubleshooting of Windows & Linux environments to developing enterprise servers and everything in between. My primary 2 areas of concentration and fascination are networking and virtualization.

I really like the demands that come up on the Help Desk. We are exposed to a significant number of infrastructures and we rarely observe similar problems twice. To me, it is priceless "know-how" to possess, as you will not be capable of mastering this kind of information somewhere else!

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JAY

He began back in 2002 as a one-man band fixing computer systems in his living room. These days, Jay Guerra has made ONIT Technology Solutions a strong cybersecurity, cloud and managed services IT company focused on the success of small to medium-sized businesses.

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ELENA

With a strong focus on bookkeeping and accounting, Elena helps everyone around the office and thus has the title of office manager.

One of her other big assets is her strong knowledge of marketing and the implementation of sales campaigns. She also functions as a liaison between our office and those of our partners like Microsoft, Veeam, Dell and others.

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THE IT HELP DESK IS AN EXTENSION OF OUR COMPLETE PREVENTION AND MONITORING PLATFORM