Author: Don Zimmerman

For local governments, digital transformation isn’t just a means of optimizing their daily operations or becoming more efficient—it’s also about potentially saving and improving the lives of thousands (even millions) of citizens. In other words, it’s about leveraging accurate, predictable data to be prepared for events such as an increase in population or a natural disaster.

Thankfully, the increased availability of digital tools and a growing integration between devices and systems is bringing cities closer than ever to this reality. In this video, you’ll learn about the City of Houston, Texas’ vision for becoming an interconnected hub for technological advancement and innovation, thanks to the tools provided by always-on digital technology.

This video highlights the many ways Microsoft Teams can help your business inspire collaboration, reduce costs and risks, and deepen engagement.

The dv01 financial reporting and analytics platform offers institutional investors transparency and insight into consumer lending markets. Based initially on PostgreSQL and Redshift data warehouse, the dv01 applications began to run slower as complexity increased. After exploring multiple solutions, dv01 eventually moved to Microsoft SQL Server 2016 running on Azure Virtual Machines. This move provided the scalability it needed to handle rapid growth, reduce query response time from 30 seconds to 1-2 seconds, and cut management time by 90 percent.

If you’re like most organizations, you’ve probably already invested in data technologies for the express purpose of uncovering actionable insights from your business data. But have you given any thought as to how these technologies can complement one another over time to create a truly agile and responsive data solution–one that not only provides insights today, but can accommodate changing business needs and conditions tomorrow? Subscribe now to learn how Microsoft Power Platform–comprising Power BI, Power Apps, and Microsoft Flow–can help you build the foundation for an end-to-end data analytics solution that’s got you covered in the present and the future.

View: Subscribe today. Be future-ready tomorrow.

Your customer service teams have a lot on their plate. Not only do they have to troubleshoot problems efficiently, they must also deal with upset or worried clients while they do so. And to add another challenge, they have the added pressure of knowing that a single misstep can potentially have devastating consequences for their business’ finances and reputation.

Thankfully, digital transformation has equipped today’s customer service teams with the technology they need to be better prepared for their next customer encounter. Now, artificial intelligence has enabled client-facing teams to come prepared with accurate data to better understand a customer’s issue and solve it effectively.

Subscribe now to learn how you can utilize the advanced bot integration capabilities of Microsoft Teams to enable effective communication with your clients and create outstanding customer experiences.

View: Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.

Your customer service teams have a lot on their plate. Not only do they have to troubleshoot problems efficiently, they must also deal with upset or worried clients while they do so. And to add another challenge, they have the added pressure of knowing that a single misstep can potentially have devastating consequences for their business’ finances and reputation.

Thankfully, digital transformation has equipped today’s customer service teams with the technology they need to be better prepared for their next customer encounter. Now, artificial intelligence has enabled client-facing teams to come prepared with accurate data to better understand a customer’s issue and solve it effectively.

Subscribe now to learn how you can utilize the advanced bot integration capabilities of Microsoft Teams to enable effective communication with your clients and create outstanding customer experiences.

View: Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.

Stay connected with Microsoft Teams. Subscribe now!

View: Social Asset 7: Subscribe

At Heathrow Airport, an airplane takes off every 45 seconds and nearly 80 million passengers are served annually, making it the busiest airport in Europe. As you might imagine, daily activities involved in running the airport–such as baggage handling, security, maintenance, and the like–add up to a staggering volume of paperwork that requires an equally staggering number of hours to complete. Amidst the bustle, one security officer identified a way that Heathrow could save both time and resources by digitizing certain security processes. He researched several Microsoft Power Platform blogs, taught himself how to code, and used Power BI, Power Apps, and Microsoft Flow to create a suite of apps that has not only saved 288 hours in data entry and eliminated 11,000 sheets of paper for security operations, but has also helped Heathrow Airport leap forward on its digital transformation journey. Watch the video to see how airport security officer Samit Saini helped transform Heathrow–and his own career–using Microsoft Power Platform.