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HP uses AI to transform its customer support experience


HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.

Security Power

Securing your systems with a data driven, human guided security approach allows you to detect and respond to attacks more quickly and accurately. This infographic outlines how the global network of real time threat intelligence from Microsoft continues to evolve, anticipate, and stay ahead of risks.

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How to Use AI in Sales and Marketing


This video illustrates how to get the most from Dynamics 365 – the unified platform powered by Azure AI and natively integrated with your favorite Microsoft 365 applications. Learn how to enable an intelligent sales and marketing approach for your organization with AI from Microsoft Dynamics 365.

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